I had a few more conversations with the mortgage company yesterday and things did seem to have progressed very slightly, then came the bombshell, the copies of the driving licences etc. aren't clear enough on the fax, can we get them posted to them again. That would have probably meant another weeks delay and that's only if they didn't loose them again.
I'd had enough by now, if I'd carried on I would have ended up with the men in white coats coming to take me away. Debbie took up he challenge late in the afternoon and experienced the same lack of professionalism and service. When Debbie did finally get through to the elusive team leader and threw down an ultimatum to get everything resolved by noon today, he just laughed in her face. That just took the biscuit.
We considered our options last night and after talking things through with our advisor decided to pull the plug on the ill fated mortgage application. Our advisor is now in the process of organizing another mortgage though another well known lender but this time it's virtually all done on-line. This means that the application will be accepted in minutes and a surveyor will be instructed immediately, all we have to do is sign and return the papers that should be with us by Saturday.
Debbie has written to the top people at the original mortgage lender, 'Team Farce', detailing everything that went on, then they can send their staff on a course on how to tell your arse from you elbow.